Jende's Flower Collection Jewelry

Online Catalog and Ordering Facility

Click to continue to Jende's Flower Collection Jewelry online catalog

Pardon this interruption. Some of our customers have difficulty accessing our catalog. This page provides assistance in overcoming common problems.

To bypass this page in the future and go directly into our catalog, please bookmark our catalog using the bookmark page it provides.

Thank you for choosing to view our products using our exciting new online catalog and ordering facility.

If you experience problems accessing our catalog...

Our online catalog and ordering system is created with modern software tools to provide maximum convenience to you. In order to view our catalog (and many other company's web-sites) you have to be using a browser that is capable of interpreting JavaScript. The latest browsers (e.g., Netscape Navigator 3.0 or Microsoft Internet Explorer 3.0 or later versions*) are JavaScript enabled.

Most of the problems that our customers have had in accessing our catalog are due to their use of an 'ancient' (in net years :-) ) browser. If you need to upgrade, the following are sources for the latest browsers:

AOL users with Windows 95 can get the latest browser by using the "upgrade" keyword at the AOL site. AOL users with Windows 3.1 can get the latest browser from the AOL site by using the keyword "browser".
The latest browser from Microsoft can be retrieved from Microsoft Corporation
The latest* browser from Netscape can be retrieved from Netscape Corporation

After the browser software is downloaded you will have to install it on your machine.

Pop-up Windows
Sometimes our catalog will open a second browser window (for example when you want to see the color choices for one of our products). We open this new window to prevent you from losing your place in the catalog. When you finish with these windows they will close automatically.

Important: If your computer has software which stops pop-up windows you must disable it otherwise the catalog will not operate correctly. If you receive a message such as 'Navigation blocked' it probably means that your computer is blocking our catalog's pop-ups.

JavaScript errors
If you have the latest browser installed, make sure that you have enabled JavaScript.

In Netscape Communicator go to the browser menu item "Edit" and then select "Preferences". In the 'Category' box select 'Advanced'. Make sure that 'Enable JavaScript' (and 'Accept all Cookies') has been checked.
In Microsoft Internet Explorer 3.0 go the browser menu item "View", select "Options", and select the "Security" tab. Make sure that "Enable Java Programs" is checked.
Mac Users: In Microsoft Internet Explorer 3.0 go the Mac menu item "Edit", select "Preferences", open up "Web browsers", open up "Web Content". To the right there is a window labeled "Page content", check "Active content", check "Enable scripting". Hit the 'Ok' button on the bottom.
In Microsoft Internet Explorer 4.0 go the browser menu item "View", select "Internet Options", and select the "Advanced" tab. Make sure that "Java JIT compiler" (and 'Always accept cookies') is checked.

Cookie Errors
Our online catalog software uses Cookie technology to make navigating our catalog easy for you. The cookies that it sends to your browser must be accepted by you or shopping in the catalog will be impossible.

If you are getting 'You are Cookieless!' errors or when responding to the 'Accept cookie?' question becomes annoying you can set your browser to silently accept cookies as follows:

In Netscape Communicator go to the browser menu item "Edit" and then select "Preferences". In the 'Category' box select 'Advanced'. Make sure that 'Accept all Cookies' has been checked.
In Microsoft Internet Explorer 4.0 go the browser menu item "View", select "Internet Options", and select the "Advanced" tab. Make sure that 'Always accept cookies' is checked.
Mac Users: In Microsoft Internet Explorer 3.0 go the Mac menu item "Edit", select "Preferences", open up "Receiving Files", open up "Cookies". To the right there is a window labeled "Settings", select "Never Ask". Hit the 'Ok' button on the bottom.

Authority Certificate Errors
We use IntelliCatalog Inc.'s SSL Authentication Certificate. Some browsers require you to manually accept this certificate.

AOL Users
Our conversations with AOL support personnel essentially results in the following suggestions:

Upgrade to AOL 4.0
Use a non-AOL supplied browser
- AOL 4.0 requires at least version 4.0 of Internet Explorer.
- The browser supplied by AOL (apparently) does not allow you the change the cookie settings. While not fatal, it does become very annoying at most web-sites (like our catalog) which rely on cookie technology.
- Setting up the browser is a matter of a few simple steps and AOL offers plenty of help to do so.
More help for AOL users

WebTV Users
WebTV Users cannot access our web-site (and many other websites) because the technology used on our site is not supported by the limited browser capabilities provided with WebTV. Specifically, our catalog uses 'scrolling frames' and JavaScript referenced multiple windows in order to make site navigation easy for shopping.

Because we are proud of the merchandise offered in Jende's Flower Collection Jewelry online catalog, we hope you will consider using a non-WebTV internet account of a friend to shop with us.

If you continue to experience problems, please email our catalog software provider IntelliCatalog, Inc.

* Netscape Communicator Version 4.5 is not recommended due to the instability we have experienced. To upgrade your Netscape browser, click on the 'Netscape Product Archive' link under the 'Download Netscape Products and Accessories' heading on Netscape's product page. From the resultant page, select the Communicator 4.05 version.